Return, Refund & Exchange Policy — Roop

At Roop – By Manisha, every piece is crafted with love and care, and we want you to feel beautiful in what you wear. To maintain the exclusivity and quality of our products, we follow a no-return and no-refund policy, except in cases where the product delivered is defective, damaged, or different from what you ordered.

🔄 Exchange Policy

• You may request an exchange if the product is defective, damaged, wrong in size, or not the same as ordered.
• Requests must be raised within 48 hours of delivery, with supporting images/videos.
• The product must be unused, unwashed, and returned in its original packaging with all tags intact.
• Once approved, we will arrange an exchange or provide store credit.

💰 Refund Policy

• Direct refunds are not offered.
• In cases of defective or incorrect products (verified by our team), we will process an exchange or issue a credit note for the same value.

❌ No Return/Exchange/Refund On

• Products purchased during sale, discount, or clearance events.
• Items that have been worn, washed, altered, or used.
• Slight variations in color, embroidery, or print, as these are natural in handmade and photographed products.

📦 Return Shipping

• For approved exchanges, customers may be required to ship the product back.
• If the mistake is from our side (wrong or defective product), Roop will cover the return shipping costs.

📞 Contact Us

• For any concerns related to return, refund, or exchange, please reach out within 48 hours of receiving your order:
• 📧 contact@roopbymanisha.in
• 📞 +91 95096 52299

🌸 At Roop – By Manisha, we believe in creating timeless elegance for every woman. While returns and refunds are limited, we are committed to resolving genuine concerns with care, transparency, and love.